Hello Alps Adventures Privacy Policy

1. Your confidentiality is important to us. We require your personal information (accurate and up-to-date) in order to fulfil and confirm your booking. We take great efforts to protect your information. We guarantee that all personal data collected will be used in compliance with applicable data protection regulations.

2. What Personal Information Do We Collect?

• By submitting an enquiry through helloalps.com you are providing us with permission to store your name, email address, and telephone number for the purpose of responding to your query and to receive a Welcome email from us. 
• As the booking progresses we need additional information such as your date of birth and address for invoicing. 
• When the deposit is paid and the booking is confirmed we will ask for extra details from you. This could include health issues related to the activity, dietary requirements, and who to contact in an emergency. 
• The additional information we may request, is only collected to help us offer a better service, guarantee your safety, and give you the best possible experience.

3. What Do We Use Your Personal Information For? 

• To provide you with essential details regarding your inquiry,
• to handle your reservation in a proficient and proper manner,
• to guarantee that we are offering you services relevant to your booking,
• to communicate with you efficiently and deliver a top-notch customer experience,
• to send you news and updates, if you permit us to do so.

4. Who Do We Share Your Personal Data With?

In order to fulfil our agreement, we need disclose personal details to our subcontractors and other service providers (accommodation providers and transfer companies) – both within and beyond the European Economic Area. The information may also be imparted to security or credit reference companies, official bodies such as search and rescue team, customs/immigration- if needed by them, or as required by law. 

5. Technical Data

Our website www.helloalps.com use cookies. By visiting our website, you agrees to certain technical information being recorded by our website analytics. This could include, for example, your IP address.

6. How Do We Protect Your Information?

• All personal information submitted to Hello Alps Adventures (helloalps.com) is protected according to the General Data Protection Regulation (GDPR), reformed in May 2018 by the European Union.
• Payments made via www.helloalps.com are encrypted and we do not therefore store or have access to your bankcard numbers.
• No personal or private data will be shared for the purpose of advertising or marketing. 
• Hello Alps Adventures maintains the highest level of privacy for all personal data. All records kept on our server are secured under password, and can only be accessed by authorised personnel from the Hello Alps Adventures office.
• We do not share your data to any outside sources without your permission, and just for the purpose of offering you the services you have requested, for instance, transport to the airport, hotel bookings, etc. We only use of service providers that are known to us to be reliable and trustworthy.